Information We Collect

8planner collects information needed to provide scheduling, workforce planning, and service operation management. This may include account details, contact information, team and customer records, schedule data, and support communications.

We also collect technical and usage data when you access our website or services, such as:

  • Device and browser information, operating system, and approximate location based on IP address.
  • Log data such as access times, pages viewed, actions taken, and referring URLs.
  • Account profile information, including name, email address, and role within your organization.
  • Content and files you submit through forms, uploads, or in-app features.
  • Consent preferences and records related to privacy or communication settings.
  • Billing and transaction information required to process subscriptions and payments.
  • Operational data related to jobs, appointments, resources, and service schedules.
  • Messages sent to our support team, including inquiries and feedback.
  • Cookie and similar technology data to keep sessions active and improve service performance.

How We Use Your Data

8planner uses personal data only for legitimate business and service delivery purposes, including to:

  1. Provide, maintain, and improve the 8planner platform and website.
  2. Create and manage user accounts, authentication, and access controls.
  3. Support planning, scheduling, dispatching, and reporting functions in your workspace.
  4. Process subscriptions, invoices, and related payment activities.
  5. Respond to support requests and communicate important service updates.
  6. Monitor reliability, security, and prevent fraud or unauthorized access.
  7. Analyze usage trends to enhance product features and user experience.
  8. Comply with applicable legal, regulatory, and contractual requirements.

Customer Data Processing

When organizations use 8planner, they may upload or manage data about their employees, teams, customers, and operations. We process this information on behalf of the customer to deliver the services requested by that customer.

Customers remain responsible for the information they provide to 8planner and for ensuring they have the right to use and share that information.

Consent and Legal Basis

By using 8planner services, you acknowledge this Privacy Policy and consent to data processing where consent is required. Depending on the context, we process data based on consent, contractual necessity, legal obligations, or legitimate interests.

Your Privacy Rights

You may request to access, correct, or delete your personal data, subject to legal and contractual limitations. You may also request a copy of data associated with your account.

To submit a privacy request, use the form on this page or contact us directly at [email protected].

I have read and agree to 8planner's Privacy Policy and Terms Conditions
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